Refund policy

At TrendCart, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help. Please read this Return & Refund Policy carefully to understand the conditions for returns, refunds, and exchanges.

1. Return Eligibility

You may request a return if:

  • The product was delivered damaged or defective.
  • You received the wrong item.
  • The product is significantly different from the description on our website.
  • The product is unused, unworn, and in its original condition.
  • The product is returned with all original packaging, tags, accessories, manuals, and invoices (where applicable).

To be eligible for a return, the product must meet the above conditions.

2. Return Timeframe

Return requests must be submitted within [7 Days] of receiving your order.

Requests received after this period may not be eligible for return or refund unless required under applicable law.

3. How to Request a Return

To initiate a return, please contact us with the following details:

  • Order Number
  • Customer Name
  • Reason for Return
  • Photos or videos of the product (if damaged, defective, or incorrect)

Please send your request to:

Email: learningocean92@gmail.com

Our customer support team will review your request and provide return instructions if your request is approved.

Please do not return products without prior authorization.

4. Refund Process

Once we receive and inspect your returned item, we will notify you of the status of your refund.

If your return is approved:

  • Your refund will be processed to the original payment method used for the purchase.
  • Refunds are generally processed within [5–10 Business Days] after approval.
  • Processing times may vary depending on your bank, payment provider, or card issuer.

If your payment was made using Cash on Delivery (COD), refunds will be processed using a mutually agreed refund method.

5. Exchanges

We offer exchanges in the following situations:

  • Wrong product received
  • Damaged product
  • Defective product
  • Size replacement (where applicable)

Exchanges are subject to product availability.

If the requested replacement item is unavailable, we may offer a refund or store credit, as applicable.

6. Damaged or Defective Products

If your order arrives damaged, defective, or incomplete, please notify us within 48 Hours of delivery.

To help us resolve the issue quickly, please provide:

  • Your Order Number
  • Clear photographs of the product
  • Photos of the shipping package
  • A brief description of the issue

After verification, we will arrange a replacement, refund, or another suitable resolution, depending on the circumstances.

7. Non-Returnable Items

For hygiene, safety, and other reasons, the following items are generally not eligible for return unless they arrive damaged or defective:

  • Personal care products
  • Beauty and cosmetic products that have been opened or used
  • Innerwear and intimate apparel
  • Perishable goods
  • Gift cards
  • Digital products or downloadable content
  • Customized or personalized items
  • Products marked as "Final Sale" or "Non-Returnable"

8. Return Shipping Costs

If the return is due to:

  • A damaged product
  • A defective product
  • An incorrect item sent by TrendCart

TrendCart will bear the return shipping cost.

If the return is due to:

  • Change of mind
  • Incorrect product ordered by the customer
  • No longer wanting the item

The customer may be responsible for the return shipping charges, unless otherwise stated.

Return shipping charges, if applicable, are non-refundable.

9. Order Cancellation

Orders may be cancelled before they are shipped.

Once an order has been dispatched, it cannot be cancelled and must follow the return process described in this policy.

If your cancellation request is approved before dispatch, a full refund will be issued.

10. Refund Exceptions

Refunds may not be approved if:

  • The product has been used, damaged, or altered after delivery.
  • Original packaging or accessories are missing.
  • The return request is made after the applicable return window.
  • The damage is caused by misuse, negligence, or improper handling.
  • The returned product does not match the original order.

11. Late or Missing Refunds

If you have not received your refund within the expected timeframe:

  1. Check your bank account or payment method.
  2. Contact your bank or payment provider, as processing times may vary.
  3. If you still have not received your refund, please contact us at:

Email: learningocean92@gmail.com

We will be happy to assist you.

12. Contact Us

For any questions regarding returns, refunds, or exchanges, please contact us:

Business Name: TrendCart

Email: learningocean92@gmail.com

Business Address: 40 A Shanti Nagar, Nandurbar

We aim to respond to all customer inquiries as quickly as possible and appreciate the opportunity to resolve any concerns.